Customer Service Associate

Job description:

The Best Restoration is expanding and need to add a dedicated customer service associate to the team . We are looking for a driven, reliable, and enthusiastic individual to join our Operations Teams.

This a key position to providing a great experience to our clients.

Responsibilities

• To do all pre and post appointment procedures.
• Work with online scheduling and invoicing software.
• Effectively manage large volumes of incoming calls, email correspondence, and Service Requests in a timely manner.
• Follow communication procedures, guidelines, and policies.
• Adhere to a professional level of speech, dress, and workspace areas.
• Perform other duties as assigned by Operations Manager.

Skills:

• Ability to process data quickly and accurately.
• Proven strong telephone customer service skills that reflect The Best Restoration’s high level of professionalism.
• Exhibit the ability to communicate well, and with accuracy, through verbal communication and written communications
• Ability prioritize and manage time effectively.

Experience:

• Back office operational experience, preferably in the financial/banking industry.
• Proven written and verbal communication skills with excellent customer service.
• Comprehensive knowledge of Microsoft Office products.

Job Type: Full-time