Office Manager Needed

Job Description: Office manager

TITLE: Office manager

COMPANY: Cleaning Genie LLC

REPORTS TO: CEO

APPROVAL DATE:

JOB SUMMARY:

Under the general direction of the CEO, the primary responsibilities of the Office Manager are to facilitate day-to-day operations through management, hiring, sales, office support, customer service, and similar activities. The Office Manager will professionally and courteously greet, direct and assist guests and clients on telephone and in person; perform HR functions; prepare correspondence, forms, reports, presentations and databases; read and route incoming mail; arrange for packaging, mailing and/or transporting of mail and materials; create and maintain files; file documents accurately and timely and maintain confidentiality of all client information.

ESSENTIAL RESPONSIBILITIES:

Understand the strategy, vision and expansion model of the organization including a basic understanding of Cleaning Genie’s business; be aware of and help to enforce organizational policies and best practices procedures.

Consistently support the general direction, initiatives and specific final decisions of the CEO in all aspects of the business.

Demonstrate a strong commitment to client service and service excellence.

Provide appropriate and timely customer service in-person and via phone, email, and mail

Seek out new clients through sales, prospecting projects, retention efforts, surveys, and other means.

Support continued growth through seeking new hires and screening candidates through best practices; resolve conflicts and provide management of team

Prepare correspondence, forms, reports, presentations and databases; create and maintain files accurately and timely and treat information acquired in the course of work confidentially and responsibly.

Read and route incoming mail.

Coordinate managers’ schedules and make appointments as directed.

Maintain office supplies and inventory and coordinate maintenance of  equipment

Streamline workflow and operations

Perform other duties as requested or required by management.*

EXPERIENCE | EDUCATION:

High School Diploma or equivalent plus a minimum of one year of experience in an office assistant and/or customer service role in a fast-paced office environment.

Minimum of one year of human resources and/or management experience

JOB REQUIREMENTS:

Normally, 30 hours per week with extra time as needed to support the mission, activities and expansion of the organization. Any overtime must be pre-approved by CEO

PHYSICAL DEMANDS | WORKING CONDITIONS:

Normal interior office conditions with occasional local travel and/or professional meetings

SKILLS:

Leadership and conflict resolution

Skilled in managing people

Customer-service focused

Computer applications, specifically Word, Google Documents, CRM, Power Point, Outlook and Excel Software

Knowledge of working in a small office, including general office procedures and customer services principles and practices

Problem solving skills

Innovative

Self-starter, self-directed worker

Organized

Flexible

Strong communication skills

Punctual and reliable*

Job Type: Part-time