Tour Secrets: Elevating Self-Guided and Guided Experiences

In today’s competitive leasing environment, every tour is an opportunity to make a lasting impression. This session unlocks the secrets to delivering exceptional self-guided and guided tours that engage prospective residents and drive leases. Whether prospects explore on their own or with a leasing professional, you’ll learn how to create an informative, memorable experience that highlights your community’s best features.

Key Takeaways:

• Crafting a welcoming first impression that sets the tone.
• Designing smooth, engaging tour paths for both self-guided and guided experiences.
• Personalizing tours to meet the unique needs of every prospect.
• Leveraging technology to enhance the tour and track success.
• Mastering the follow-up process to convert tours into leases.
• Anticipating and addressing common questions with ease.
• Engaging all five senses to create a deeper emotional connection.
• Understanding when to offer guided vs. self-guided tours for maximum impact.

Leave this session equipped with actionable strategies to elevate every tour and turn more visits into new residents!

Desiree has over 20 years of experience in the multi-family industry as a learning and development professional. She is an expert in various areas,

 such as career development, facilitation, customer experience, leadership, and more. To her credit, she holds a Bachelor's degree from Rollins College, serves as NAAEI Faculty, and holds the NAA CAPS designation. Additionally, she serves as an adjunct professor for the Residential Property Management program at Valencia College. Her facilitation techniques provide tangible resources, and her approach is full of laughter and fun.