Leadership & Personal Development Classes with Susan Weston

Managing to Lead - 9 am to 10:30 am - Finding those moments to act like a leader while you're managing the details!

This program is a classic that continues to resonate with managers.  This workshop explores how to look for leadership opportunities in the midst of managing minutiae.  Teaching a new skill to an employee?  Trying to calm two arguing staffers?  Having a problem getting perfect make-readies out of the team?  These are the opportunities that we have every day to lead.  We look at how the workplace and worker are changing, classic mistakes that managers make, a checklist for addressing staff issues and take-home suggestions for getting comfortable leading through management duties.  Lastly we share leadership opportunities specifically in staff meetings and activities.

7 Management Blunders - 10:30 am to 11:55 am - If you evaluate your staff, don’t miss these easy-to-make errors

Managing our staff is an ongoing task. Some of us do it well, but others can cause confusion, dissension and LAWSUITS! The reason is there are mistakes in how we manage our employees’ performance. A national labor lawyer has provided REAL case studies that show us the most common performance management blunders that are likely to lead to litigation:

 Over-Evaluation

 Delay in Implementation

 Overkill

 General Labels

 Inconsistency

 Focus on Disability

 Disrespect

This workshop explores these dangerous areas and offers preventive tips to avoid legal action against you and your company!

Latte Lessons from Starbucks - 12:00 pm - 1:00 pm

 Learn the five principles that have guided Starbucks to extraordinary, culture-changing impact and how they can work for us in the multifamily business.